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Exclusive Official Licensed Provider for FRONT SIGHT Branded Merchandise Return to FRONT SIGHT Shopping Cart |
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CUSTOMER SERVICE & PRIVACY POLICY
Sonoma Design Apparel and Promotions, Inc. is the exclusive official licensed provider for Front Sight branded merchandise. Our customer service representatives are available Monday - Friday, 9:00 a.m. - 5:00 p.m. PDT. Call us at (707) 578-4739. If you get voicemail after hours please leave a message with a call back number and we will return your call. You may also e-mail us at frontsightbrandedmerchandise@sonomadesignapparel.com.
How To Change An Order
Our orders are processed very quickly. Our customer service representatives will be glad to answer any questions you have about the status of your order or modify it if possible. Email us at frontsightbrandedmerchandise@sonomadesignapparel.com or call us at (707) 578-4739.
Shipping
We process and ship orders Monday - Friday.
Ground UPS orders ship within 1 to 3 business days. Orders placed on Friday before 12 noon PST will ship on Monday or Tuesday.
Shipping To A Business Address
Orders being delivered to a place of business must include the company name. Please check the "Business Address" check box when you type in your shipping address.
Returns And Refunds
For Returns - Before you send back your product you must email or call us for an RMA # within 30 days of receipt of your product. Let us know if there was a problem with your order. Once we receive the product back your credit card will be refunded within a week. Your cooperation will make sure the processing of your refund is handled quickly and easily. A copy of your original invoice must be included.
For shipping errors or delivery problems, please email or call customer service number at (707) 578-4739.
You must return your product with a copy of your original invoice or it will not be accepted. All unopened returned products must be in original condition and packaging; otherwise, additional charges may be applied.
Once you acquire an RMA number, Return the product using your preferred shipping method to:
Save your return tracking number, and if possible, email it to us so that we can track the return. It is important that you save the tracking number and that you insure the return package in case there are any issues during transit.
Please Note: unless the return or exchange is due to an error on our part, we cannot refund shipping and handling. We will issue a credit to the credit card used for the original purchase on your return or in some cases store credit.
If a product arrives damaged, or we made an error, we will pay to return the item to us and send a replacement to you. Please keep in mind that once an order has shipped, it cannot be cancelled. If you refuse an order, it will then fall under our standard return policy, where roundtrip shipping costs will be deducted from your refund.
Restocking Fee
There is a 10% restocking fee.
Back Ordered Items
If we are out of stock on a particular item we will ship the in stock items first and ship the out of stock items to you when they arrive in our warehouse at no additional shipping or handling charge to you.
Wrong Address Charge
If your order is missing a STE #, apt. # or has an incorrect address, UPS charges a $5.00 fee. We will pass that $5.00 fee on to you so PLEASE verify your shipping address before placing your order and remember suite numbers if any to avoid a $5 wrong address charge.
Payment Methods
Highest Level of Security for Your Peace of Mind
Rest assured that your personal information and credit card transactions are being processed using the highest possible encryption for your protection. You can view our security SSL certificate from our shopping cart website.
You can shop at https://www.sonomadesignapparel.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
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128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
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Industry leading encryption hardware and software methods and security protocols to protect customer information.
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Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
https://www.sonomadesignapparel.com is registered with the Authorize.Net Verified Merchant Seal program.
If you have further questions about secure payment please contact our customer service department at (707) 578-4739. In addition, your information remains private with us. We do not rent or sell customer information.Paying By Check Or Money Order
We understand that no matter how secure a website can be, some people do not feel comfortable ordering online with a credit card. For this reason we accept checks or money orders. If you would like to order with one of these payment options you must call (707) 578-4739 and speak with one of our representatives. Regular shipping rates apply for phone orders, checks and money orders.
Ordering Over The Phone
If you prefer ordering over the phone, email us with your contact information and best time to call you back or give us a call at (707) 578-4739 and speak with one of our knowledgeable representatives. Regular shipping rates do apply for phone orders. You may call to make an order that you will pay by check or money order. You will need to mail the check as we do not currently do not process electronic checks.
Web Browsers & System Requirements
If you are having trouble viewing or using our Website, upgrading your web browser version may help.
Minimum Required Browser Version:
Internet Explorer 7.0+
Firefox
Suggested Browser Version
Internet Explorer 10.0
Firefox
If you're using an older version of the browsers mentioned above, you can download a free update from their website.
Screen Settings
Our site is designed to be viewed at a screen resolution of 800 x 600. If you would like to see more of the page on your screen at one time, use the 1024 x 768 setting. The words and images will be smaller with this higher resolution.
Are Cookies Required To Shop?
Yes. Cookies assist with making your shopping experience easier and faster. They store information while you shop until your purchase is complete. With Cookies, you fill in your information once and the Cookie remembers the information and fills it in for you automatically.
About Cookies
There are a variety of Cookies. A session Cookie, which is what needs to be enabled to shop our site, stores information for the short-term, so you don’t need to repeat steps. It helps our shopping cart keep track of items. The temporary information during your shopping session is saved and automatically erased when you complete an order.
When all other Cookies are enabled, only your customer number is stored on your hard drive for repeat visits. These Cookies are your unique identifier so we know who you are when you return to our site. Information is stored for your convenience so you don't need to type it again. The information is stored so if you want to stop in the middle of an order and return a few hours later or the next day, products added to your cart are still available. Your information is never used for any other purpose.
To Enable Cookies
You can allow your browser to accept all Cookies or to notify you each time a Cookie is offered and then you decide whether to accept it or not. Below are the instructions for setting your Cookie preferences for Internet Explorer.
If You Use Internet Explorer:
* Tools
* Internet options
* Click Security Tab
* Click Custom Level Button
(To allow all Cookies)
* Under “Allow Cookies that are stored on your computer” click “Enable”
* Under “Allow per-session cookies (not stored),” click “Enable”
* Click OK at the bottom of the Security Settings window
* Click OK at the bottom of the Internet Options window
(To allow only Session Cookies)
* Under “Allow Cookies that are stored on your computer” click “Disable”
* Under “Allow per-session cookies (not stored),” click “Enable”
* Click OK at the bottom of the Security Settings window
* Click OK at the bottom of the Internet Options window
To Enable JavaScript In Internet Explorer (To Navigate Our Website)
* Tools
* Internet Options
* Click the Security tab
* Click on Custom Level
* Select the Enable option under Active scripting, Allow paste operation via script, and Scripting of Java applets.
How To Delete Cookies
- Visit www.aboutcookies.org for step-by-step instructions.
Privacy Policy
Information Collection And Use
Sonoma Design Apparel & Promotions, Inc. is the sole owner of the information collected on this site. We will share general information with our partner, Front Sight Firearms Training Institute, who will use this information for the purpose of creating newsletters and/or marketing/promotional campaigns. Sonoma Design Apparel and Promotions, Inc. will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Sonoma Design Apparel & Promotions, Inc. collects information from our customers at several different points on our website for order fulfillment purposes.
Orders
We request information from the customer on our order form. Here a customer must provide contact information like name and shipping address. This information is used to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.
Security SSL Encryption
This website takes every precaution to protect our customers' information. When customers submit sensitive information via the website, your information is protected both online and off-line.
When our registration/order form asks customers to enter sensitive information that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, you will see the URL changes from http to https. The (S) stands for secure. In some cases you will also see the lock icon in your web browser, which becomes locked, as opposed to un-locked, or open, when you are just surfing.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect customer-information off-line. All of our customers' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to regain access to your information.
If you have any questions about the security at our website, you can send an E-Mail to frontsightbrandedmerchandise@sonomadesignapparel.com.
Links
Our website contains links to other sites. Please be aware that we, Sonoma Design Apparel and Promotions, are not responsible for the privacy practices of such other sites. We encourage our customers to be aware when they leave our site and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by this Website.
Correction/Updating Personal Information
If a customer's personally identifiable information changes (such as your zip code), or if a customer no longer desires our service, we will endeavor to provide a way to correct, update or remove that customer's personal data provided to us. This can usually be done by E-Mailing our Customer Support at frontsightbrandedmerchandise@sonomadesignapparel.com, or call us at (707) 578-4739.
Changes To Our Internet Privacy Policy
This Internet Privacy Policy is effective as January 1, 2013. To date we have never sold our customer information. If we decide to change our privacy policy, we will post those changes here so our customers are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.
If you would like to make changes to your account or if you have any questions or concerns about our Privacy Policy, please call us at (707) 578-4739 or send E-Mail Customer Support at frontsightbrandedmerchandise@sonomadesignapparel.com.
For Further Information Contact Us:
Sonoma Design Apparel and Promotions, Inc.
3510 Airway Drive, Santa Rosa, CA 95403
Phone: (707) 578-4739
Email: frontsightbrandedmerchandise@sonomadesignapparel.com
If you have product questions or are experiencing problems with our shopping cart, please contact:
Sonoma Design Apparel and Promotions, Santa Rosa, CA 95405
Exclusive Official Licensed Provider for Front Sight Branded Merchandise
E-mail: frontsightbrandedmerchandise@sonomadesignapprel.com | Phone: (707) 578-4739
Copyright © 2013 Sonoma Design Apparel and Promotions. All Rights Reserved
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