|
Our
customer service representatives are available Monday -
Friday, 9:00 a.m. - 5:00 p.m. PST. Call us at (707)
578-4739, 3#. If you get voicemail, please leave a message
with a call back number and we will return your call right
away. You may also e-mail us at
info@sonomadesignapparel.com.
To
update your personal information or reset your password go
to our online store and click My Account and log in.
Your account is automatically created the first time you
place an order. In this section you can view and edit your
billing and shipping information as well as review
previous orders.
If you
have lost your password, go to My
Account and enter your email address without a
password and click on the login button. We will email your
password to you.
How
To Change An Order
Our orders are processed very quickly. Our customer
service representatives will be glad to answer any
questions you have about the status of your order or
modify it if possible. Call us at (707) 578-4739, 3#.
Back To Top
Shipping
We
Ship All Packages Through UPS
 |
 |
UPS, UPS brandmark, and the Color Brown are trademarks
of United Parcel Service of America, Inc. All Rights
Reserved. |
Exact
shipping rates from UPS are displayed in our shopping cart
for these services:
- Ground
- Next Day Air
- 2nd Day
- 3 Day
- 2nd Day Air A.M.®
- 2nd day Air®
- 3 Day SelectSM
- Next Day Air Saver®
- Next Day Air®
- Next Day Air® Early
A.M.®
All orders in the
48 Continental United States are shipped by UPS and
require a street address. No P.O. Boxes for product
orders.
Wrong Address Charge
If your order is missing a STE #, apt. # or has an
incorrect address, UPS charges a $5.00 fee. We will pass
that $5.00 fee on to you so PLEASE verify your shipping
address before placing your order and remember suite
numbers if any to avoid a $5 wrong address charge.
Orders being delivered to a place of business must include
the company name. Please check the "Business Address"
check box when you type in your shipping address.
Returns And Refunds
For Returns - Please call for an RMA # within 30 days
of receipt of your product before sending your product
back. Let us know if there was a problem with your order.
Once we receive the product back your credit card will be
refunded within a week. Your cooperation will make sure
the processing of your refund is handled quickly and
easily.
For
exchanges or customer service issues please call or email
us. Returns mailed to us from invoices that are over 30
days can only be exchanged for other product.
Back To Top
Payment Methods
All transactions are
100% secure. Our store uses a fully
secure online ordering system.
Web
Browsers & System Requirements
If you are having trouble viewing or using our Website,
upgrading your Netscape or Internet Explorer browser
version may help.
Minimum Required Browser Version
Netscape Navigator 6.1
Internet Explorer 5.0
Suggested Browser Version
Netscape Communicator 6.1+
Internet Explorer 6.0
If you're using an older version of either browser
mentioned above, you can download a free update from
Microsoft or Netscape.
Screen Settings
Our site is
designed to be viewed at a screen resolution of 800 x 600.
If you would like to see more of the page on your screen
at one time, use the 1024 x 768 setting. The words and
images will be smaller with this higher resolution.
Are Cookies Required
To Shop?
Yes. Cookies assist with making your shopping experience
easier and faster. They store information while you shop
until your purchase is complete. With Cookies, you fill in
your information once and the Cookie remembers the
information and fills it in for you automatically.
About Cookies
There are a variety of Cookies. A session Cookie,
which is what needs to be enabled to shop our site, stores
information for the short-term, so you don’t have to
repeat steps. It helps our shopping cart keep track of
items. For your convenience, this temporary information is
stored for 24 hours so if you want to stop in the middle
of an order and return a few hours later or the next day
the information is still available. The temporary
information during your shopping session is automatically
erased when you complete an order.
When all other Cookies are enabled, the information you
enter is stored on your hard drive for repeat visits.
These Cookies are your unique identifier so we know who
you are automatically when you return to our site. This
information such as your name and address is stored for
your convenience so you don't have to type them again.
Your information is never used for any other purpose. See
our Privacy Policy for more details.
To Enable Cookies
You can allow your browser to accept all Cookies or to
notify you each time a Cookie is offered and then you
decide whether to accept it or not. Below are the
instructions for setting your Cookie preferences for
Internet Explorer 5.x – 6.x and Netscape 6.x – 7.x.
If You Use Internet Explorer 5.x Choose
- Tools
- Internet options
- Click Security Tab
- Click Custom Level
Button
(To allow all Cookies)
- Under “Allow Cookies
that are stored on your computer” click “Enable”
- Under “Allow
per-session cookies (not stored),” click “Enable”
- Click OK at the bottom
of the Security Settings window
- Click OK at the bottom
of the Internet Options window
(To allow only Session Cookies)
- Under “Allow Cookies
that are stored on your computer” click “Disable”
- Under “Allow
per-session cookies (not stored),” click “Enable”
- Click OK at the bottom
of the Security Settings window
- Click OK at the bottom
of the Internet Options window
Internet Explorer 6.x
Choose
- Tools
- Internet options
- Click Privacy Tab
- Select Advanced
(To allow all Cookies)
- Deselect override
automatic cookie handling check box
- Click OK at the bottom
of the Advanced Privacy window
- Click OK at the bottom
of the Internet Options window
(To allow only Session Cookies)
- Select “Override
automatic cookie handling” check box
- Select “Block” under
“First-party Cookies”
- Select “Block” under
“Third-party Cookies”
- Select “Always allow
session Cookies”
- Click OK at the bottom
of the Advanced Privacy window
- Click OK at the bottom
of the Internet Options window
Netscape 6.x to 7.x
Choose
- Edit
- Preferences
- Click Privacy and
Security category
- Click Cookies
(To allow all Cookies)
- Choose Enable all
Cookies
- Click OK
(To allow only Session Cookies)
- Choose Enable Cookies
for the originating web site only
- Click OK
To Enable JavaScript
In Internet Explorer (To Navigate Our Website)
- Tools (or View for IE
4.0)
- Internet Options
- Click the Security tab
- Click on Custom Level
- Select the Enable
option under Active scripting, Allow paste operation via
script, and Scripting of Java applets.
To Enable JavaScript
In Netscape Navigator
- Edit
- Preferences
- Advanced
- Select Enable
JavaScript
Back To Top
Secure Shopping
Our shopping cart is
provided by WebNet Express and they have been issued a
256-bit SSL certificate for their website,
www.webnetexpress.com, by
XRamp Security Services, Inc. ("XRamp"). This SSL
Certificate provides up to 256-bit encryption between your
web browser and their web server so that sensitive
information, such as your personal contact information or
credit card information, can be transmitted over the
Internet safely. If you have any questions or concerns
about Internet Security, please contact XRamp
Technologies, Inc. directly.
XRamp's
SSL Certificates provide the maximum encryption available
up to 256-bit with AES-256 capable software, such as
Mozilla Firefox, and are 100% backward compatible for web
servers or web browsers that are only capable of 128-bit
or 40-bit encryption.
One way to verify a site
is secure is the URL starts with
https://www.... The S after the http means the
site is secure.
Another way to tell is a
lock or key icon displays in the browser, but it depends
on which browser and version you use as to where the
lock is located. In Internet Explorer it is in the
lower right corner and is a yellow icon (closed lock)If
you double click on the lock icon it opens a popup
window and lets you verify the SSL cert is valid and who
it is issued to.
Back To Top
My Account
Your account is
automatically created the first time you place an order.
In this section you can view and edit your billing and
shipping information, as well as review previous orders.
To update your personal information or reset your password
go to our shopping website and click on My Account and log in.
Forgotten Password
If you have lost your password, go to our shopping website
and click on My
Account and enter your email address without a
password and click on the login button. We will email your
password to you.
For Further
Information Contact Us
Sonoma Design,
Apparel & Promotions, Inc.
3360-B Coffey Lane, Santa Rosa, CA 95403
Phone: (707) 578-4739, 3#
E-Mail:
info@sonomadesignapparel.com
Back To Top |
cards.
